Initially felt the person dealing with my call was struggling with how to fix it. Transferred over to someone else and dealt with it a much better way – Do you have any other feedback on the support service received?

• 6/10 – How good were we at understanding your problem?
• 7/10 – How well did we keep you informed of the status of your call?
• 8/10 – How satisfied were you with the overall support service provided?