support provided by Jaclyn was very good, although we didn't get the solution I was wanting, but, did get provided with a work around. – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?