Hi. Problem solved but when I asked for the reason for the issue in the first place, the feedback merely re-stated the original problem! – Do you have any other feedback on the support service received?

• 8/10 – How good were we at understanding your problem?
• 7/10 – How well did we keep you informed of the status of your call?
• 8/10 – How satisfied were you with the overall support service provided?