Had to email to ask for an update on the problem, but apart from that everything was brilliant. Mark even phoned me to talk me through the problem and how he solved it. – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 6/10 – How well did we keep you informed of the status of your call?
• 8/10 – How satisfied were you with the overall support service provided?