Query handled very promptly and the problems cause was explained to me and how it was to be fixed. Tests carried out prior to completion of case. – Do you have any other feedback on the support service received?

• 9/10 – How good were we at understanding your problem?
• 7/10 – How well did we keep you informed of the status of your call?
• 9/10 – How satisfied were you with the overall support service provided?