Very helpful and as we did not have the required licence for the process I was querying, I was provided with a full explanation and an alternative that we had access too. – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?