The case was closed before it was properly resolved, not the first time I've had this happen. – Do you have any other feedback on the support service received?
- 7/10 – How good were we at understanding your problem?
- 7/10 – How well did we keep you informed of the status of your call?
- 5/10 – How satisfied were you with the overall support service provided?
Sophie Lindberg – 16/11/2020
Hi Sophie,
Thank you we really appreciate your feedback on your support experience, and we’re sorry to hear of your dissatisfaction.
Would you be available for a phone call tomorrow at 11am to discuss this further?
Kind regards,
Jaclyn
Jaclyn Quinn –