John drew the short straw and took my call outside your normal hours. Plenty of clear communication and ideas. The approach to fixing the issue was very logical and considered. – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?