Eureka Solutions Reviews
Por medio de 8084 valoraciones y 8081 calificaciones, nuestros clientes nos valoran 9.7/10.
Top work from Kevin as always! – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Gordon Nelson – 16 Aug 17
The support provided by Jaclyn was excellent, she kept us well informed of the status of the case, even when the case was referred to NetSuite. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Adrian – 15 Aug 17
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Linda Abercromby – 15 Aug 17
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
craig – 15 Aug 17
- 8/10 – How good were we at understanding your problem?
- 8/10 – How well did we keep you informed of the status of your call?
- 8/10 – How satisfied were you with the overall support service provided?
Ian Mason – 15 Aug 17
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Amanda – 14 Aug 17
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Amanda – 14 Aug 17
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Elaine Flannigan – 14 Aug 17
Always a please to deal with Hilary – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Jenny Shilton – 11 Aug 17
Extremely helpful , great service. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
steve – 11 Aug 17
- 9/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
Adrian – 10 Aug 17
Jaclyn McDonald was professional and handled the case very, very quickly and sorted out the issue with no hassle. The issue was very urgent and it was treated as such. Jaclyn was a credit to Eureka on this call. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Ben Campbell – 10 Aug 17
Great result – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Jenny Shilton – 09 Aug 17
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Linda Abercromby – 08 Aug 17
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Peter – 08 Aug 17
Very Helpful - thanks – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Amanda – 08 Aug 17
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Louise Johnson-Chapman – 07 Aug 17
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Elaine Flannigan – 07 Aug 17
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Pratyush Sahoo – 07 Aug 17
Thank you – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Pratyush Sahoo – 07 Aug 17
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Amanda – 07 Aug 17
Swift response was much appreciated – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Jessica Spears – 04 Aug 17
Being advised to uninstall Microsoft updates from a server before checking for a hotfix for the exact error, then being told to re-install the new updates which then creates another error, not the best advise I have been given. This then leads to two days downtime for a £12m company with 38 users that relies on Sage for all aspects from processing sales orders to manufacturing with Bill Of Materials this is unacceptable. – Do you have any other feedback on the support service received?
- 8/10 – How good were we at understanding your problem?
- 8/10 – How well did we keep you informed of the status of your call?
- 0/10 – How satisfied were you with the overall support service provided?
Nick Dumbleton – 04 Aug 17
Hi Nick,
Thank you for your feedback and taking the time to have a call earlier today to discuss this support case in more detail. Our apologies again that this unfortunate issue happened.
We had followed the advice provided to us by Sage due to this issue being specific to their online license system. That in turn was unfortunately not the optimum solution. Having exhausted other avenues, we had to make the decision that rolling back the system to a previous backup would be the quickest method to get your system back online. The backup restore process took longer than expected which accounted for the largest proportion of the downtime. Unfortunately, we have no control over the speed of restores and please be assured we only resort to this as a final option.
We have added your feedback to our records which will be used to improve our service going forward. We will also escalate your feedback back to Sage in regard to their service.
Kind regards,
David Lindores
David Lindores –
Prompt resolution before it turned into a serious issue and good communication once I'd asked for an update. The only thing that would have improved this score to a 10 would have been receiving an update before I asked for it, other than that I was very happy with the way this was dealt with by both Syed and Jaclyn. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 9/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
Zoe Irvine – 04 Aug 17
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
carole mckay – 03 Aug 17
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Amanda – 03 Aug 17
- 6/10 – How good were we at understanding your problem?
- 9/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
Louise Johnson-Chapman – 02 Aug 17
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Louise Johnson-Chapman – 02 Aug 17
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Louise Johnson-Chapman – 02 Aug 17
- 9/10 – How good were we at understanding your problem?
- 8/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Liz – 02 Aug 17
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Katherine McCudden – 02 Aug 17
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Carol Young – 01 Aug 17
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Lewis Ferguson – 01 Aug 17
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Amanda – 01 Aug 17
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
julie maders – 31 Jul 17
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
julie maders – 31 Jul 17
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Heather – 31 Jul 17
Great support, resolved quickly and efficiently! – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Marcos – 28 Jul 17
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Carol Young – 27 Jul 17
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Louise Johnson-Chapman – 27 Jul 17
- 9/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
Adrian – 27 Jul 17
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Carol Young – 27 Jul 17
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Louise Johnson-Chapman – 27 Jul 17
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Carol Young – 27 Jul 17
Good timely support, but could have been proactive and suggested that I change the field to employee directly rather than use the Employees for Approval and included any implications of the change. – Do you have any other feedback on the support service received?
- 9/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
Adrian – 26 Jul 17
perfect service from Eureka – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
gary mccrae – 26 Jul 17
perfect 10 out of 10 for Eureka Solutions. Thanks Hilary – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
gary mccrae – 26 Jul 17
You shouldn't have closed the case before speaking or hearing from me via email. I had intimated that the issue was a more complicated one. – Do you have any other feedback on the support service received?
- 4/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 5/10 – How satisfied were you with the overall support service provided?
Adrian – 26 Jul 17
Hi Adrian,
Thank you very much for your response, and I am sorry to hear this was not up to our usual standard. Having looked at the issue it seems it was more of an administration problem, with the issue progressing on to a separate case. We will ensure any situations like this are communicated clearly to you going forward.
Best regards,
--
Ronald Meldrum
Ronald Meldrum –
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Petra Auguste – 25 Jul 17
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Louise Johnson-Chapman – 25 Jul 17
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