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Por medio de 8084 valoraciones y 8081 calificaciones, nuestros clientes nos valoran 9.7/10.

Still is not not resolved – Do you have any other feedback on the support service received?

  • 10/10 – How good were we at understanding your problem?
  • 10/10 – How well did we keep you informed of the status of your call?
  • 5/10 – How satisfied were you with the overall support service provided?

25 Sep 19

Person’s avatar

Hi Ron,

Apologies, can you tell me which case this refers to please? Is it 112784?

I will open the case again and get a member of the team to contact you.

Best regards,
Ronnie

Ronald Meldrum
Support Manager

**********

Hi Ronnie,

Case no# 112784 is correct.

Thank you.

Ron

Ronald Meldrum –

  • 9/10 – How good were we at understanding your problem?
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  • 10/10 – How satisfied were you with the overall support service provided?

25 Sep 19

  • 10/10 – How good were we at understanding your problem?
  • 10/10 – How well did we keep you informed of the status of your call?
  • 10/10 – How satisfied were you with the overall support service provided?

25 Sep 19

  • 10/10 – How good were we at understanding your problem?
  • 10/10 – How well did we keep you informed of the status of your call?
  • 10/10 – How satisfied were you with the overall support service provided?

24 Sep 19

  • 8/10 – How good were we at understanding your problem?
  • 10/10 – How well did we keep you informed of the status of your call?
  • 8/10 – How satisfied were you with the overall support service provided?

24 Sep 19

  • 10/10 – How good were we at understanding your problem?
  • 10/10 – How well did we keep you informed of the status of your call?
  • 10/10 – How satisfied were you with the overall support service provided?

24 Sep 19

3 different people had to explain the issue multiple times as the wrong thing kept being investigated whilst all the time we were not taking card payments. We were provided with an explanation of why this was happening which was completely wrong and we were informed of the wrong process which luckily we didn't follow as we knew from training with Kenneth not to do what was instructed. It has taken over a week to get resolved and as a result we have not taken £80k in payments – Do you have any other feedback on the support service received?

  • 1/10 – How good were we at understanding your problem?
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  • 2/10 – How satisfied were you with the overall support service provided?

24 Sep 19

Person’s avatar

Hi Andrea,

Thank you for your feedback on this issue, it is much appreciated. We are really sorry this unfortunate that this issue arose, we were fully aware of the severity of this issue and the importance of resolving this issue as urgently as possible. This particular problem was very difficult to pinpoint based on the information we had available when the call was logged. Only once all relevant information was gathered could we identify and resolve the issue. The issue itself was underlying within the web portal development within a particular area and given it’s complexity it was not something which either of us managed to pick up in our testing or UAT. Due to its reliance on a 3rd party payment provider and the fact that it functioned in some areas and not others made finding a resolution very challenging. We do regret that you encountered this issue and please do be assured our team were very committed to finding the resolution urgently. We are glad that this issue is now resolved and if we can provide any further information please do let us know. Once again we apologise for the disappointment with this support case and thank you for taking the time to feed this back.

Kind regards,

Ronald Meldrum
Support Manager

Ronald Meldrum –

Anthony is always very helpful and fixes issues quickly – Do you have any other feedback on the support service received?

  • 10/10 – How good were we at understanding your problem?
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24 Sep 19

  • 8/10 – How good were we at understanding your problem?
  • 9/10 – How well did we keep you informed of the status of your call?
  • 9/10 – How satisfied were you with the overall support service provided?

24 Sep 19

  • 10/10 – How good were we at understanding your problem?
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  • 10/10 – How satisfied were you with the overall support service provided?

24 Sep 19

Fixed super quickly – Do you have any other feedback on the support service received?

  • 10/10 – How good were we at understanding your problem?
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  • 10/10 – How satisfied were you with the overall support service provided?

23 Sep 19

A clear, comprehensive reply was provided – Do you have any other feedback on the support service received?

  • 10/10 – How good were we at understanding your problem?
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  • 10/10 – How satisfied were you with the overall support service provided?

23 Sep 19

  • 9/10 – How good were we at understanding your problem?
  • 10/10 – How well did we keep you informed of the status of your call?
  • 8/10 – How satisfied were you with the overall support service provided?

23 Sep 19

Closed the ticket before I could confirm that the problem is resolved. – Do you have any other feedback on the support service received?

  • 7/10 – How good were we at understanding your problem?
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  • 3/10 – How satisfied were you with the overall support service provided?

23 Sep 19

  • 10/10 – How good were we at understanding your problem?
  • 10/10 – How well did we keep you informed of the status of your call?
  • 10/10 – How satisfied were you with the overall support service provided?

23 Sep 19

  • 10/10 – How good were we at understanding your problem?
  • 10/10 – How well did we keep you informed of the status of your call?
  • 10/10 – How satisfied were you with the overall support service provided?

20 Sep 19

  • 10/10 – How good were we at understanding your problem?
  • 10/10 – How well did we keep you informed of the status of your call?
  • 10/10 – How satisfied were you with the overall support service provided?

20 Sep 19

  • 10/10 – How good were we at understanding your problem?
  • 10/10 – How well did we keep you informed of the status of your call?
  • 10/10 – How satisfied were you with the overall support service provided?

20 Sep 19

  • 10/10 – How good were we at understanding your problem?
  • 10/10 – How well did we keep you informed of the status of your call?
  • 10/10 – How satisfied were you with the overall support service provided?

19 Sep 19

  • 10/10 – How good were we at understanding your problem?
  • 10/10 – How well did we keep you informed of the status of your call?
  • 10/10 – How satisfied were you with the overall support service provided?

19 Sep 19

Great Service – Do you have any other feedback on the support service received?

  • 10/10 – How good were we at understanding your problem?
  • 10/10 – How well did we keep you informed of the status of your call?
  • 10/10 – How satisfied were you with the overall support service provided?

19 Sep 19

Quick response and solution found. – Do you have any other feedback on the support service received?

  • 10/10 – How good were we at understanding your problem?
  • 10/10 – How well did we keep you informed of the status of your call?
  • 10/10 – How satisfied were you with the overall support service provided?

19 Sep 19

The team went above and beyond to fix my very trying problem. Outstanding service all round. – Do you have any other feedback on the support service received?

  • 10/10 – How good were we at understanding your problem?
  • 10/10 – How well did we keep you informed of the status of your call?
  • 10/10 – How satisfied were you with the overall support service provided?

19 Sep 19

  • 9/10 – How good were we at understanding your problem?
  • 9/10 – How well did we keep you informed of the status of your call?
  • 10/10 – How satisfied were you with the overall support service provided?

18 Sep 19

Need to ensure that the case is not answered in isolation. Previous case should have been taken into consideration, as was linked to the issue we were trying to resolve. I wasn't around to answer queries before the case was closed, so that may have been a contributing factor to the way this case was dealt with. – Do you have any other feedback on the support service received?

  • 5/10 – How good were we at understanding your problem?
  • 8/10 – How well did we keep you informed of the status of your call?
  • 6/10 – How satisfied were you with the overall support service provided?

18 Sep 19

  • 8/10 – How good were we at understanding your problem?
  • 9/10 – How well did we keep you informed of the status of your call?
  • 8/10 – How satisfied were you with the overall support service provided?

18 Sep 19

Efficient and helpful, thank you Rebecca. – Do you have any other feedback on the support service received?

  • 10/10 – How good were we at understanding your problem?
  • 10/10 – How well did we keep you informed of the status of your call?
  • 10/10 – How satisfied were you with the overall support service provided?

18 Sep 19

  • 10/10 – How good were we at understanding your problem?
  • 10/10 – How well did we keep you informed of the status of your call?
  • 10/10 – How satisfied were you with the overall support service provided?

18 Sep 19

Very quick response. – Do you have any other feedback on the support service received?

  • 10/10 – How good were we at understanding your problem?
  • 10/10 – How well did we keep you informed of the status of your call?
  • 10/10 – How satisfied were you with the overall support service provided?

18 Sep 19

  • 10/10 – How good were we at understanding your problem?
  • 10/10 – How well did we keep you informed of the status of your call?
  • 10/10 – How satisfied were you with the overall support service provided?

18 Sep 19

  • 10/10 – How good were we at understanding your problem?
  • 10/10 – How well did we keep you informed of the status of your call?
  • 10/10 – How satisfied were you with the overall support service provided?

17 Sep 19

  • 10/10 – How good were we at understanding your problem?
  • 10/10 – How well did we keep you informed of the status of your call?
  • 10/10 – How satisfied were you with the overall support service provided?

13 Sep 19

  • 9/10 – How good were we at understanding your problem?
  • 9/10 – How well did we keep you informed of the status of your call?
  • 10/10 – How satisfied were you with the overall support service provided?

13 Sep 19

  • 7/10 – How good were we at understanding your problem?
  • 10/10 – How well did we keep you informed of the status of your call?
  • 10/10 – How satisfied were you with the overall support service provided?

13 Sep 19

Really great service from Rebecca (despite the fact I have been quite hard to get hold of!). Immediately understood my whaffly brief and came up with an intelligent, creative solution. She is clearly a genius with Excel and NetSuite and probably deserves a pay rise..? – Do you have any other feedback on the support service received?

  • 10/10 – How good were we at understanding your problem?
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  • 10/10 – How satisfied were you with the overall support service provided?

13 Sep 19

  • 10/10 – How good were we at understanding your problem?
  • 10/10 – How well did we keep you informed of the status of your call?
  • 10/10 – How satisfied were you with the overall support service provided?

13 Sep 19

John was excellent and went above and beyond. – Do you have any other feedback on the support service received?

  • 10/10 – How good were we at understanding your problem?
  • 10/10 – How well did we keep you informed of the status of your call?
  • 10/10 – How satisfied were you with the overall support service provided?

12 Sep 19

  • 10/10 – How good were we at understanding your problem?
  • 10/10 – How well did we keep you informed of the status of your call?
  • 10/10 – How satisfied were you with the overall support service provided?

12 Sep 19

Amy's knowledge and problem solving skills continue to blow my mind! – Do you have any other feedback on the support service received?

  • 10/10 – How good were we at understanding your problem?
  • 10/10 – How well did we keep you informed of the status of your call?
  • 10/10 – How satisfied were you with the overall support service provided?

11 Sep 19

Very helpfull . made sure we were up an running again – Do you have any other feedback on the support service received?

  • 9/10 – How good were we at understanding your problem?
  • 8/10 – How well did we keep you informed of the status of your call?
  • 9/10 – How satisfied were you with the overall support service provided?

11 Sep 19

  • 10/10 – How good were we at understanding your problem?
  • 10/10 – How well did we keep you informed of the status of your call?
  • 10/10 – How satisfied were you with the overall support service provided?

11 Sep 19

  • 9/10 – How good were we at understanding your problem?
  • 10/10 – How well did we keep you informed of the status of your call?
  • 10/10 – How satisfied were you with the overall support service provided?

10 Sep 19

  • 10/10 – How good were we at understanding your problem?
  • 10/10 – How well did we keep you informed of the status of your call?
  • 10/10 – How satisfied were you with the overall support service provided?

10 Sep 19

  • 10/10 – How good were we at understanding your problem?
  • 10/10 – How well did we keep you informed of the status of your call?
  • 10/10 – How satisfied were you with the overall support service provided?

10 Sep 19

Great service, perfect result! Thankyou – Do you have any other feedback on the support service received?

  • 10/10 – How good were we at understanding your problem?
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  • 10/10 – How satisfied were you with the overall support service provided?

10 Sep 19

  • 10/10 – How good were we at understanding your problem?
  • 10/10 – How well did we keep you informed of the status of your call?
  • 10/10 – How satisfied were you with the overall support service provided?

09 Sep 19

  • 10/10 – How good were we at understanding your problem?
  • 10/10 – How well did we keep you informed of the status of your call?
  • 10/10 – How satisfied were you with the overall support service provided?

09 Sep 19

great service from start to finish – Do you have any other feedback on the support service received?

  • 10/10 – How good were we at understanding your problem?
  • 10/10 – How well did we keep you informed of the status of your call?
  • 10/10 – How satisfied were you with the overall support service provided?

09 Sep 19

Amy was a ray of sunshine on an otherwise cloudy day. – Do you have any other feedback on the support service received?

  • 10/10 – How good were we at understanding your problem?
  • 10/10 – How well did we keep you informed of the status of your call?
  • 10/10 – How satisfied were you with the overall support service provided?

06 Sep 19

  • 8/10 – How good were we at understanding your problem?
  • 8/10 – How well did we keep you informed of the status of your call?
  • 10/10 – How satisfied were you with the overall support service provided?

06 Sep 19

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