Ticket was closed prior to solution being released to live even though an update has been provided prior to closure (emailed John to advise again that this is good to release to live) – Do you have any other feedback on the support service received?

• 9/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 7/10 – How satisfied were you with the overall support service provided?