I clearly explained what changes needed making but this rep seems to struggle to understand my requirements often. This is frsutrating as it has cost me much longer and him longer than it should have done. – Do you have any other feedback on the support service received?

• 1/10 – How good were we at understanding your problem?
• 8/10 – How well did we keep you informed of the status of your call?
• 2/10 – How satisfied were you with the overall support service provided?