- 3/10 – How good were we at understanding your problem?
- 2/10 – How well did we keep you informed of the status of your call?
- 7/10 – How satisfied were you with the overall support service provided?
Paula Hopkins – 29 Jan 20
Hi Paula,
Thank you for providing us with your feedback on your experience with our support team, and we're very sorry to hear of your disappointment on this occasion.
Will you be available for a phone call tomorrow morning at 10am to discuss further, and find out what we could have done better?
If that time does not suit, please let me know and we can arrange a more suitable time.
Best regards,
Ronnie,
Ronald Meldrum
Support Manager
Ronald Meldrum –