Rebecca answered the support issue as it was worded, and informed us that the screen couldn't be changed. However, there was a workaround which we weren't informed of. Partly my fault for not explaining why we needed the change, of course, but maybe something that would have come out in further discussion. – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 7/10 – How satisfied were you with the overall support service provided?