I called about 11am & spoke to a female who said would log call, then phoned back at 12.20 as no-one contacted me, I then received e-mail that call was logged at 12.20 but it was 11am. – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 1/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?