Although I had to chase John for another look at my issue, he went above and beyond his responsibilities to help me find the best solution to my problem within the restrictions of NetSuite. Many thanks John. – Do you have any other feedback on the support service received?

• 9/10 – How good were we at understanding your problem?
• 6/10 – How well did we keep you informed of the status of your call?
• 9/10 – How satisfied were you with the overall support service provided?