E-mailed at 11.30am and received a support case ref at 11.51am. We then had to phone back twice as no response (and explained we were in a hurry for a solution) and eventually got a call back late in the afternoon. Was told you would look into it for us. Called back next , morning with an answer to our problem. feel having to wait a full day for an answer is not great. – Do you have any other feedback on the support service received?

• 7/10 – How good were we at understanding your problem?
• 5/10 – How well did we keep you informed of the status of your call?
• 5/10 – How satisfied were you with the overall support service provided?