John was excellent - calm and thorough. He sorted what appears to have been a multi layered problem, going to the root and provided a thorough fix. – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?