we are in the first week of implementing this SAGE 200 and i don't think we have had the support we were promised, its only when using the system we hare finding problems and by following this reporting system it's holding everything up. one employee decided to go home yesterday as there was nothing else she could do, waiting for help and not wanting to carry on in case mistakes made and then having to sort. – Do you have any other feedback on the support service received?

• 5/10 – How good were we at understanding your problem?
• 5/10 – How well did we keep you informed of the status of your call?
• 5/10 – How satisfied were you with the overall support service provided?