Only 8 for the above to reflect that as my request was not fully resolved - however I understand that this was because it required some chargeable development work, which we will consider at a later stage if necessary. Great service and reactivity overall, thanks John! – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 8/10 – How satisfied were you with the overall support service provided?