I have entered 10s here because the level of service provided by Kevin was excellent as he sorted out the problem. Unfortunately what is a problem was the Kevin did not know what Sage Modules we were running, in this case manufacturing. If he had known this from the start he could have sorted out mine and a colleagues issue much quicker. Why are the modules we are using not on your records for us? – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?