The 4 purchase invoices were imported into my sage 200 ;3 times over instead of pushed over , then Sarah had to credit them twice to correct in my purchase ledger. Because the invoices were imported, it has messed up my T2 vat report for partial exemption. In the past Eureka have helped me with a similar problem in a number of occassions & it only took them 10 mins to sort. – Do you have any other feedback on the support service received?
- 3/10 – How good were we at understanding your problem?
- 5/10 – How well did we keep you informed of the status of your call?
- 2/10 – How satisfied were you with the overall support service provided?
lIZ jACKSON – 23 May 14
Thank you for your feedback and apologies for any inconvenience. I have spoken with the team involved and understand that there were two issues which caused a slight delay in your case being resolved. Both our support and development team were involved in investigating why the original import failed with a view to preventing any further manual input. During this process there was an uncharacteristic error on our part which led to incorrect information being imported into your system.
From discussing the case with Sarah I understand she did contact you immediately to notify you of her mistake before going on to resolve the issue.
Unfortunately on this occasion I appreciate we did not meet the level of service you have come to expect of us but will ensure this is addressed moving forward. Please do not hesitate to contact me on the office number if there is anything further I can do.
Stephen Murray –