Shaun was really calm and persistent, as we had a connection problem. However, once this was overcome and he had access to our system he resolved the problem efficiently. – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?