Thought problem was fixed but phoned back as could not delete one of the nominal code, think this may because history attached to code. Spoke again with Kevin who was really good and said he would need to into further, still awaiting return call to see if problem can be fixed. Issue still outstanding – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 9/10 – How satisfied were you with the overall support service provided?