POSITIVE FEEDBACK AS EVER FOR HILARY. APPRECIATE THE QUICK RESPONSE. I'M SURE ALL CUSTOMERS WANT ISSUES RESOLVED YESTERDAY AND SOMETIMES WE ARE LESS PATIENT THAN OTHERS BUT I HONESTLY HAVE CONFIDENCE THAT IF WE FLAG AN ISSUE IT WILL GET SORTED IN THE REQUISITE TIME. KEEP UP THE GOOD WORK X – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?