The call was logged on Friday the 16th of August and we had to chase for an answer on Monday. No-one called us back until Kenneth called on Tuesday 21st of August. Kenneth is excellent and was able to take us through what to do and explain things really well but when we log a call with a problem we expect someone to call us back either same day or early next day at the latest. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 2/10 – How well did we keep you informed of the status of your call?
- 8/10 – How satisfied were you with the overall support service provided?
Julie Lang – 21 Aug 13
Thanks for taking the time to provide us with your feedback Julie. As discussed on the phone, this is certainly not our normal level of support and we would normally expect you to have a response long before this. We have looked into this for you and your original call was logged in our system late on Friday afternoon. Unfortunately our support team were unable to respond that day so please accept our apologies for this, however one of our team did call you on Monday but was told you were unavailable so they left a message for you. Thank you again for your valuable feedback - this helps us to provide a better service to our customers moving forward.
Alyson McMenemy –