We managed to conclude on the support call logged but initially I had to chase a response to this call, 1-2 weeks after it was logged with no updates in between. Once I called for an update I got a response but was not satisfied with the recommendation to have to use our MD employees to test the resolution so suggested myself that we did it between me and Eureka, we did and successfully tested so a bit disappointed I had to make that suggestion! Also the reason behind the error is unknown and the response was that Netsuite didnt know either so I am not convinced that we may have this issue again sometime and also slightly disappointed it is just an 'unknown'. I suggest when the next Netsuite upgrade is to be performed our expenses workflow and GC employee roles are babysat through the process to prevent this happening again?! – Do you have any other feedback on the support service received?

• 7/10 – How good were we at understanding your problem?
• 4/10 – How well did we keep you informed of the status of your call?
• 2/10 – How satisfied were you with the overall support service provided?