Straightforward resolution and explanation of the issue, with steps taken to make sure it wouldn't cause a problem in the future. Thanks Jonathan. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 9/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
Zoe – 14 Apr 16