The answer given told me what I already knew - the staff need to think about how to solve the business problem and be prepared to challenge NetSuite and push to get acceptable resolutions. – Do you have any other feedback on the support service received?
- 5/10 – How good were we at understanding your problem?
- 7/10 – How well did we keep you informed of the status of your call?
- 3/10 – How satisfied were you with the overall support service provided?
Ricky Dolphin – 08 Dec 15
Hi Ricky
Many thanks for your time on the phone today. As discussed, the core issue in this case was out of our control but we appreciate the feedback on how we responded to this. We will be discussing your feedback with our support team to make sure they know to offer suggestions on potential workarounds and prompt NetSuite to add requests to their product wishlist if a situation like this arises again.
I am picking up on your particular issue with our account manager at NetSuite and will make sure that this is escalated in order to find a resolution as soon as possible.
Best regards
Alan
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Alan Miles
Alan Miles –