Chris Cowan was excellent in understanding our problems and in progressing it with NetSuite/OpenAir. The low score above is the result of the difficulties we encountered in persuading NetSuite/OpenAit that the problem is a bug, and therefore ought to be fixed rather than an enhancement request. – Do you have any other feedback on the support service received?

• 8/10 – How good were we at understanding your problem?
• 9/10 – How well did we keep you informed of the status of your call?
• 5/10 – How satisfied were you with the overall support service provided?