Once I had explained what I needed Kirsty was brilliant and provided the report in no time. emails were friendly and polite - thank you! – Do you have any other feedback on the support service received?

• 8/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?