Although you understood the issues & kept me updated the issues was not resolved. There was a work around for this occasion however we are not confident this issues will not happen again. – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 1/10 – How satisfied were you with the overall support service provided?