OpenAir seems to be very poorly designed this area and the reply received is completely unsatisfactory. – Do you have any other feedback on the support service received?
- 5/10 – How good were we at understanding your problem?
- 7/10 – How well did we keep you informed of the status of your call?
- 1/10 – How satisfied were you with the overall support service provided?
Stuart Heath – 19 Aug 15
Hi Stuart
I'm sorry you feel that the support service didn't live up to expectations on this occasion - the case was closed prematurely while waiting for a response from you, which is not our normal process. We will ensure that we wait until the query has been fully answered before closing the case in future.
As discussed, we are escalating your functionality issue to OpenAir support and are investigating alternative solutions for you.
Your feedback is greatly appreciated - please let me know if we can be of any further assistance at all.
Best regards
Alan
Alan Miles
Eureka Solutions (Scotland) Ltd
Alan Miles –