Issue started when we asked for an email address to be amended, that caused our, and our sister company's, credit note layouts to revert to an incorrect default version. Took 2 months to resolve; not the end of the world but it was inconvenient and took up too much time. In the end, Stephen got it sorted. – Do you have any other feedback on the support service received?
- 8/10 – How good were we at understanding your problem?
- 1/10 – How well did we keep you informed of the status of your call?
- 1/10 – How satisfied were you with the overall support service provided?
Andrew – 12 Jun 23
Hello Andrew,
Thank you for your feedback and I am very sorry to hear that you have not received our normal standard of support in this instance. As a long term customer of Eureka Solutions hopefully you would agree that this is not be the normal level of service that we provide for our customers.
With this particular issue I believe there may have been a few factors that contributed to the delay but clearly this has taken longer than anyone would like for this to be resolved so I will speak to our Support Team Leader here to understand where any delays have come from on our side to ensure these are addressed where required.
If you do have any further queries on this however please just come back to us and we will look into this as a priority for you.
Kind regards,
Alyson McMenemy
Customer Success Director
Alyson McMenemy –