Hi. I don't feel this call is closed yet as we still don't have an answer from Sage. – Do you have any other feedback on the support service received?
- 7/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 5/10 – How satisfied were you with the overall support service provided?
Rob Coates – 29 Jun 15
Hi Rob
Thank you very much for pointing out that this call should not have been closed. We completely agree with that and that the answer we obtained from Sage's developers on the issue required to be further analysed and we have re-opened the call again.
It was good to speak with you and I am delighted you understood and that you generally are very happy and work well with our support team.
Thanks and kindest regards, Aileen
Kind regards,
Aileen Primrose
Aileen Primrose –