Having to call again to get support is not acceptable and seems to be the norm lately. Not impressed with the service we have been receiving – Do you have any other feedback on the support service received?
- 8/10 – How good were we at understanding your problem?
- 0/10 – How well did we keep you informed of the status of your call?
- 0/10 – How satisfied were you with the overall support service provided?
Andrew Weir – 10 Jun 15
Hi Andrew,
Apologies for your disappointment in having to call back to follow up on your open support cases. As discussed, unfortunately your case had not been logged correctly when you called initially and as a result was not assigned to a support representative. As you mentioned, this is extremely out of character for our support team and we will ensure this is not repeated in the future.
Many thanks,
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Stephen Murray
Stephen Murray –