The issue was resolved quickly however I did ask a question in regards to the cause of the issue to prevent having to raise a case again in the future but it has gone unanswered despite raising it again following the advice provided. – Do you have any other feedback on the support service received?

• 7/10 – How good were we at understanding your problem?
• 7/10 – How well did we keep you informed of the status of your call?
• 5/10 – How satisfied were you with the overall support service provided?