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Just that the first time I sent an email request this was somehow missed, so it took a lot longer to get logged than usual, and I had to chase (but this seems to be an email issue rather than specifically aimed at Sarah) Sarah was good at getting me the info I needed, and providing the technical assistance where relevant. – Do you have any other feedback on the support service received?

  • 10/10 – How good were we at understanding your problem?
  • 8/10 – How well did we keep you informed of the status of your call?
  • 9/10 – How satisfied were you with the overall support service provided?

19 Feb 21