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The case was closed before it was properly resolved, not the first time I've had this happen. – Do you have any other feedback on the support service received?

  • 7/10 – How good were we at understanding your problem?
  • 7/10 – How well did we keep you informed of the status of your call?
  • 5/10 – How satisfied were you with the overall support service provided?

16 Nov 20

Person’s avatar

Hi Sophie,

Thank you we really appreciate your feedback on your support experience, and we’re sorry to hear of your dissatisfaction.

Would you be available for a phone call tomorrow at 11am to discuss this further?

Kind regards,
Jaclyn

Jaclyn Quinn –