The service when you get it is good, Amy was helpful in resolving the issue. The problem is there is no acknowledgement or estimate of when you may get support. – Do you have any other feedback on the support service received?
- 9/10 – How good were we at understanding your problem?
- 3/10 – How well did we keep you informed of the status of your call?
- 6/10 – How satisfied were you with the overall support service provided?
Steven Tolley – 13 Nov 20
Hi Steve,
Thank you for your time on our call earlier this afternoon, your feedback is important to us.
As discussed today, the email address we had for yourself was incorrect which is unfortunately why you did not receive the initial email to advise your call had been logged in our system. We have now corrected this and have also enabled your access to our Customer portal where you can log and track the status of your tickets going forward. We hope this will help with any future support calls.
If you have any further problems at all, please do not hesiate to contact me.
Kind regards,
Jaclyn
Jaclyn Quinn –
Hi Steven,
Thank you very much for your feedback on your support experience, and we’re sorry to hear of your dissatisfaction.
Would you be available for phone call tomorrow at 11am to discuss further what we could have done better in this instance?
Kind regards,
Jaclyn
Jaclyn Quinn –