Eureka Solutions Reviews
Por medio de 8009 valoraciones y 8006 calificaciones, nuestros clientes nos valoran 9.7/10.
- 9/10 – How good were we at understanding your problem?
- 9/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
Margaret Monaghan – 26/08/2013
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Simone Chalmers – 26/08/2013
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Malcolm Norris – 23/08/2013
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Sandra Hunter – 23/08/2013
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Gordon Nelson – 23/08/2013
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Steve Messenger – 23/08/2013
Not easy to score (above) correctly when dealing with multiple operatives with different skill sets. – Do you have any other feedback on the support service received?
- 9/10 – How good were we at understanding your problem?
- 7/10 – How well did we keep you informed of the status of your call?
- 8/10 – How satisfied were you with the overall support service provided?
Ken Reid – 23/08/2013
Chris was very good at understanding what I was trying to say, and manage to find the information we required quickly and efficiently . – Do you have any other feedback on the support service received?
- 9/10 – How good were we at understanding your problem?
- 9/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
Mary Fitzsimons – 22/08/2013
I thought Chris was very helpfull and was able to explain to me why the problem had arisen and how to fix it. – Do you have any other feedback on the support service received?
- 9/10 – How good were we at understanding your problem?
- 9/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
Mary Fitzsimons – 22/08/2013
I do not have any complaint with the operator just the system. i can not believe that you have to re enter any Standing order or direct debitsyou have set up if you change the bank account. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 6/10 – How satisfied were you with the overall support service provided?
Sandra Hunter – 22/08/2013
Excellent service provided by a knowledgeable advisor. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Nicola – 22/08/2013
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
jennifer breslin – 22/08/2013
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
sandra hunter – 22/08/2013
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Shona – 22/08/2013
- 9/10 – How good were we at understanding your problem?
- 9/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
Irene Kinroy – 21/08/2013
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
sandra hunter – 21/08/2013
- 8/10 – How good were we at understanding your problem?
- 8/10 – How well did we keep you informed of the status of your call?
- 8/10 – How satisfied were you with the overall support service provided?
Ian brown – 21/08/2013
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
jennifer breslin – 21/08/2013
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Alan Gilchrist – 21/08/2013
The call was logged on Friday the 16th of August and we had to chase for an answer on Monday. No-one called us back until Kenneth called on Tuesday 21st of August. Kenneth is excellent and was able to take us through what to do and explain things really well but when we log a call with a problem we expect someone to call us back either same day or early next day at the latest. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 2/10 – How well did we keep you informed of the status of your call?
- 8/10 – How satisfied were you with the overall support service provided?
Julie Lang – 21/08/2013
![Person’s avatar](https://secure.gravatar.com/avatar/bf6c35c3008a947f85f34c85da617e5f.png?s=64&r=pg&d=https%3A%2F%2Fdu89v9a480hlb.cloudfront.net%2Fassets%2Favatar_blank-32fe43ac8d9df34c1013b9030bc448d09fbdae02a70bfb6debb555ebba0fc7d7.png)
Thanks for taking the time to provide us with your feedback Julie. As discussed on the phone, this is certainly not our normal level of support and we would normally expect you to have a response long before this. We have looked into this for you and your original call was logged in our system late on Friday afternoon. Unfortunately our support team were unable to respond that day so please accept our apologies for this, however one of our team did call you on Monday but was told you were unavailable so they left a message for you. Thank you again for your valuable feedback - this helps us to provide a better service to our customers moving forward.
Alyson McMenemy –
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Azania Aitken – 21/08/2013
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Shona – 20/08/2013
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Shona – 20/08/2013
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
sandra hunter – 20/08/2013
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
sandra hunter – 20/08/2013
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Gillian Laughlan – 20/08/2013
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Shona – 19/08/2013
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
sandra hunter – 19/08/2013
- 9/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Andrew – 16/08/2013
very straightforward problem just need me glasses!! – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 8/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
yvonne blyth – 16/08/2013
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Thelma Lane – 16/08/2013
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Thelma Lane – 16/08/2013
- 9/10 – How good were we at understanding your problem?
- 9/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
Sarah Grant – 16/08/2013
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Nickie Swaden – 15/08/2013
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Sam – 15/08/2013
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Shona – 15/08/2013
- 9/10 – How good were we at understanding your problem?
- 8/10 – How well did we keep you informed of the status of your call?
- 8/10 – How satisfied were you with the overall support service provided?
steve keetley – 15/08/2013
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Irene McRobert – 15/08/2013
Kyle fully understood our concern and as always provided us with a solution. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Susan – 15/08/2013
Kenneth is consistent and excellent at understanding the issues we raise and resolving them in a timely way. For the more complex requests, creative solutions are often provided rather than taking the easy route of saying it can't be done. Thank you. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Rob Little – 14/08/2013
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Sandra Hunter – 14/08/2013
Although we couldn't get the resolution i wanted, nevertheless the support was excellent. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
John Alexander – 14/08/2013
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Sandra Hunter – 14/08/2013
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Thelma Lane – 13/08/2013
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Thelma Lane – 13/08/2013
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Shona – 12/08/2013
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Thelma Lane – 12/08/2013
- 5/10 – How good were we at understanding your problem?
- 5/10 – How well did we keep you informed of the status of your call?
- 2/10 – How satisfied were you with the overall support service provided?
avril gibson – 12/08/2013
![Person’s avatar](https://secure.gravatar.com/avatar/bf6c35c3008a947f85f34c85da617e5f.png?s=64&r=pg&d=https%3A%2F%2Fdu89v9a480hlb.cloudfront.net%2Fassets%2Favatar_blank-32fe43ac8d9df34c1013b9030bc448d09fbdae02a70bfb6debb555ebba0fc7d7.png)
Thank you for your feedback Avril. We really appreciate you taking the time to respond as this will allow us to provide a better service to yourselves and all our customers in the future. We take pride in our customer service and take all negative comments seriously. We have reviewed the details of your case and it appears that our support team did advise you of a possible solution to your query but that you decided not to go ahead with this option. However I will make sure that our support team contacts you today to discuss the possible options available to you in more detail and hopefully resolve this to your satisfaction. Thank you again for your comments.
Alyson McMenemy –
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Thelma Lane – 12/08/2013
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
helen kirkland – 12/08/2013
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