Encuesta de satisfacción al cliente para Eureka Solutions

10/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Steve M – 10/15/2014

Thanks David! :) – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Shona – 10/14/2014

0/10 – How good were we at understanding your problem?
0/10 – How well did we keep you informed of the status of your call?
0/10 – How satisfied were you with the overall support service provided?

Andrew Turner – 10/13/2014

Hi Andrew,

We apologise that your case was closed by mistake whilst the technician was updating your case history. Our technician called you as soon as they realised. We are glad that the problem has now been resolved.

Many thanks,
Mike

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Michael Hall

Michael Hall – 10/17/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

John Brock – 10/13/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

michelle cayley – 10/10/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

michelle cayley – 10/10/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Danie Ralph – 10/10/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Katie Hart – 10/10/2014

Very helpful, thanks Chris! – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Shona – 10/10/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Marc Barret – 10/09/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gordon Nelson – 10/09/2014

A great help! I am always impressed :) – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Sam Alexander Cappel – 10/09/2014

Superb as usual :) – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Sam Alexander Cappel – 10/09/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Amanda – 10/09/2014

This is still not working and when I called at 17.17 your office was closed. – Do you have any other feedback on the support service received?

0/10 – How good were we at understanding your problem?
0/10 – How well did we keep you informed of the status of your call?
0/10 – How satisfied were you with the overall support service provided?

NIKI – 10/08/2014

Hi Niki,

Apologies for any disappointment on this occasion however after investigation we had established that the issue was not relating to Eureka Solutions or our systems and subsequently closed the call. We are glad that the problem has now been resolved.

For future reference we do also provide emergency support numbers and our support email address for out of hours support if you feel it absolutely necessary to speak with a member of our team.

Many thanks,
Stephen

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Stephen Murray

Stephen Murray – 10/10/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gordon Nelson – 10/08/2014

It seemed to take a while to resolve on the call and handing over control of my pc (45mins) till all matters resolved. – Do you have any other feedback on the support service received?

7/10 – How good were we at understanding your problem?
8/10 – How well did we keep you informed of the status of your call?
7/10 – How satisfied were you with the overall support service provided?

Steve Keetley – 10/08/2014

Prompt & Efficient – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Donald – 10/08/2014

Excellent service from Hilary again, thanks – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Amanda Hogg – 10/08/2014

9/10 – How good were we at understanding your problem?
8/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Anton Laleendra – 10/07/2014

Only problem being that support call logged around 4.50pm on friday and no call back until Monday! – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
5/10 – How satisfied were you with the overall support service provided?

Paula Douglas – 10/07/2014

10/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Sandra Bates – 10/06/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Michaela Jones – 10/06/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

jennifer breslin – 10/06/2014

very quick repsonse – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Haimay – 10/03/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

jennifer breslin – 10/03/2014

Took three phone calls before I got someone that understood my issue. – Do you have any other feedback on the support service received?

6/10 – How good were we at understanding your problem?
8/10 – How well did we keep you informed of the status of your call?
6/10 – How satisfied were you with the overall support service provided?

Ken Reid – 10/02/2014

Thank you for your feedback and it was good to speak with you regarding the confusion on this call. We are now aware that you use an application method for providing access to your users via remote desktop as opposed to the standard process of access via an icon on the RDI . As discussed, we will update this information in our support records for your site to allow us to have this information for future.

Kindest regards,
Aileen Primrose

Aileen Primrose – 10/03/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

helen kirkland – 10/02/2014

Has worked well giving us a great end result ! – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

liz jackson – 10/02/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Carol Young – 10/01/2014

Great help, thanks – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Agnieszka De Araujo – 10/01/2014

7/10 – How good were we at understanding your problem?
8/10 – How well did we keep you informed of the status of your call?
8/10 – How satisfied were you with the overall support service provided?

Anton Laleendra – 09/30/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Daniel Noakes – 09/30/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Shona – 09/29/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Amanda – 09/29/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Helen Kirkland – 09/29/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

jennifer breslin – 09/29/2014

Awesome......thank you, Hilary.... – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Vanessa – 09/26/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Carol Young – 09/26/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Johanna Watt – 09/26/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

jennifer breslin – 09/26/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Joyce Buchanan – 09/26/2014

Call was made at 1pm, and response email came back at 4pm. I expected a telephone call not an email. – Do you have any other feedback on the support service received?

0/10 – How well did we keep you informed of the status of your call?
0/10 – How satisfied were you with the overall support service provided?

Carol Young – 09/26/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Shona – 09/25/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Shona – 09/25/2014

Always a joy speaking to Ronnie – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Sandra hunter – 09/25/2014

Very impressed with communication and service provided by Hilary in helping to solve this issue that has been ongoing since our Sage200 was installed in February. Hilary took over the issue a few weeks ago, and it's now resolved. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
7/10 – How well did we keep you informed of the status of your call?
8/10 – How satisfied were you with the overall support service provided?

Amanda Hogg – 09/25/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

jennifer breslin – 09/25/2014

happy with the service – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

shida – 09/24/2014

The person I spoke to didn't really understand the issue and the resolution wasn't great, but I think that may be a Sage issue rather than anything else. I have asked for Sage to be contacted regarding the VAT return issue to see if there is another resolution or explanation – Do you have any other feedback on the support service received?

5/10 – How good were we at understanding your problem?
7/10 – How well did we keep you informed of the status of your call?
5/10 – How satisfied were you with the overall support service provided?

Lesley-Anne Mitchell – 09/24/2014

Hi Lesley-Ann,

Thank you for your feedback and apologies the outcome was not as you had hoped on this occasion.

I have discussed the issue with our Support Manager who also was involved in resolving the case. The solution we have provided is the only way to address the issue. As you suggested in your response, this is standard Sage functionality which has been developed in accordance with HMRC guidelines and cannot be amended.

Please do not hesitate to contact me if I can be of any further assistance.
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Stephen Murray

Stephen Murray – 09/25/2014

Eureka Solutions Reviews

Por medio de 8116 valoraciones y 8113 calificaciones, nuestros clientes nos valoran 9.7/10.

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