Eureka Solutions reviews and feedback - independently hosted by CustomerSure

we are in the first week of implementing this SAGE 200 and i don't think we have had the support we were promised, its only when using the system we hare finding problems and by following this reporting system it's holding everything up. one employee decided to go home yesterday as there was nothing else she could do, waiting for help and not wanting to carry on in case mistakes made and then having to sort. – Do you have any other feedback on the support service received?

5/10 – How good were we at understanding your problem?
5/10 – How well did we keep you informed of the status of your call?
5/10 – How satisfied were you with the overall support service provided?

Jane Frame – 06 Feb 18

Hi Jane,

Thank you for your feedback and apologies for the position you found yourself in.

Since this we have provided additional on-site training and support, and we trust you are happy with your system now.

Best regards,

Ronald Meldrum – 30 Jan 19

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Claire Stevenson – 05 Feb 18

Great service! Very quick response (even though the problem really rectified itself but Jonathan was very helpful!) :D – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Leanne Greenhalgh – 05 Feb 18

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Adrian B – 05 Feb 18

9/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Claire Stevenson – 05 Feb 18

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Steve Wilson – 05 Feb 18

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Enzo Satera – 05 Feb 18

Jonathon dealt with our query, also liaised externally with our IT, and resolved within the hour - well done – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Sharon Cree – 05 Feb 18

Very quick response – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Stephen Mills – 02 Feb 18

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gemma – 01 Feb 18

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gemma – 01 Feb 18

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Kelvin – 01 Feb 18

One of the paths was missing and it was not picked up on first call – Do you have any other feedback on the support service received?

0/10 – How good were we at understanding your problem?
1/10 – How well did we keep you informed of the status of your call?
0/10 – How satisfied were you with the overall support service provided?

anne maclean – 01 Feb 18

Hi Anne,

Thank you for your feedback and for taking my call last week.

As you are aware, the issues are now resolved. As discussed, the reason for the initial delay in resolving the issue was due to the information we received had not indicated there was an overall issue, as it had been reported as intermittant.

Best regards,
Ronnie,

Ronald Meldrum – 30 Jan 19

Brilliant, fast response :) – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Luanne Smith – 31 Jan 18

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

ROBERT Bailey – 31 Jan 18

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Maureen Jobbins – 31 Jan 18

Request answered and resolved promptly and accurately – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Stephen Lockett – 31 Jan 18

Support reps were John Eadie, Reza Ebrahim and Danni Mercado – Do you have any other feedback on the support service received?

7/10 – How good were we at understanding your problem?
5/10 – How well did we keep you informed of the status of your call?
6/10 – How satisfied were you with the overall support service provided?

Adrian – 31 Jan 18

Hi Adrian,

Thanks as always for your feedback.

As per our previous communciations we will endeavour to keep you updated with the status of your open cases.

Best regards,

Ronald Meldrum – 30 Jan 19

Kenneth provided a useful solution for our quirky monthly contract billing procedure. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gemma – 30 Jan 18

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Christine Smith – 30 Jan 18

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Andrew Black – 29 Jan 18

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Christine Smith – 29 Jan 18

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Steve Mills – 29 Jan 18

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

LOUISE JOHNSON-CHAPMAN – 29 Jan 18

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Christine Service – 29 Jan 18

Instant superb support – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Andrew Walker – 26 Jan 18

Quick response and great help – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Amanda – 26 Jan 18

Fast, professional product support. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Kenny – 26 Jan 18

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Cathy – 26 Jan 18

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Adrian – 26 Jan 18

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Adrian – 26 Jan 18

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gary Ferguson – 26 Jan 18

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Kay Dickson – 25 Jan 18

Like dealing with Hilary, she knows her stuff and gets mods done quickly – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Nicola Wagner – 25 Jan 18

I sent a single e-mail and within the hour it was fixed. Functional and responsive, not really much more to say. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Phil – 25 Jan 18

Quick response as usual to my query. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gemma – 25 Jan 18

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Cathy – 25 Jan 18

Issue was responded to and resolved very quickly by Hilary who knew exactly what was wrong with Spindle settings. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

David Henry – 25 Jan 18

Superb – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Andrew Walker – 25 Jan 18

Excellent service, very quick to respond to my query with a solution – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Diane Buchan – 25 Jan 18

10/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Regina – 25 Jan 18

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Adrian – 24 Jan 18

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Clare Buttery – 24 Jan 18

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

jennifer breslin – 24 Jan 18

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

jennifer breslin – 24 Jan 18

Danni has again been hugely helpful with my contract invoicing queries, thoroughly understanding our quirky billing process. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gemma – 24 Jan 18

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Kath Woods – 24 Jan 18

Ronnie is the man mate he should get a big pay rise! – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

simon carter – 23 Jan 18

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Steve Mills – 23 Jan 18

Very efficient – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Andrew – 23 Jan 18

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