The Direct Debit facility could be useful if it was more flexible, Sage have made too many assumptions as to how Direct Debits are applied in "real life" scenarios. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 0/10 – How satisfied were you with the overall support service provided?
Gordon Nelson – 23 Oct 14
Hi Gordon
Thanks for your feedback. I would like to emphasise that these surveys are intended to gather feedback on the service you received from Eureka Solutions rather than the Sage 200 product itself, so we are disappointed to receive the low score you gave for the overall service. If you are unhappy with any product features then we would appreciate it if you could feed these back via the support team or directly to myself as your account manager. We would be happy to register these requests with Sage as a wish list for the product, and we could also look at some customisation to achieve the functionality you require in the meantime.
Kind Regards
Gillian Livingstone
Gillian Livingstone –