I have emailed support about this problem on two previous occasions without a real resolution or informative enough an explanation. I'm really grateful for Mark's help and advice as well as his updates because the issue has finally been resolved and it was a relatively easy fix. – Do you have any other feedback on the support service received?

  • 10/10 – How good were we at understanding your problem?
  • 10/10 – How well did we keep you informed of the status of your call?
  • 10/10 – How satisfied were you with the overall support service provided?

13 Jun 19 Add public reply