This is still not working and when I called at 17.17 your office was closed. – Do you have any other feedback on the support service received?
- 0/10 – How good were we at understanding your problem?
- 0/10 – How well did we keep you informed of the status of your call?
- 0/10 – How satisfied were you with the overall support service provided?
NIKI – 08 Oct 14
Hi Niki,
Apologies for any disappointment on this occasion however after investigation we had established that the issue was not relating to Eureka Solutions or our systems and subsequently closed the call. We are glad that the problem has now been resolved.
For future reference we do also provide emergency support numbers and our support email address for out of hours support if you feel it absolutely necessary to speak with a member of our team.
Many thanks,
Stephen
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Stephen Murray
Stephen Murray –