It seemed to take a while to resolve on the call and handing over control of my pc (45mins) till all matters resolved. – Do you have any other feedback on the support service received?

• 7/10 – How good were we at understanding your problem?
• 8/10 – How well did we keep you informed of the status of your call?
• 7/10 – How satisfied were you with the overall support service provided?