Took longer than expected to resolve which was rather disappointing – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 7/10 – How satisfied were you with the overall support service provided?
Shona – 14 Aug 14
We would like to apologise that on this occassion that we did not resolve the call within your expected timeframe. However we had responded and resolved this issue well within our Customer Service Level Agreement. We would like to assure you that we continually monitor our service levels to ensure that we do respond within our agreement.
Kind regards, Aileen Primrose
Aileen Primrose –