The phone line was very quiet -I really struggled to hear you. Sadly, as we are so busy I wasn't able to allow access to a second machine for you to check against - as all our staff require access to their machines during office hours - perhaps you could run a dummy machine that end, which mimics our settings for this purpose? – Do you have any other feedback on the support service received?

• 7/10 – How good were we at understanding your problem?
• 6/10 – How well did we keep you informed of the status of your call?
• 7/10 – How satisfied were you with the overall support service provided?