Although the initial issue was addressed, afterwards the Fixed Asset module was no longer visible (resulting in another support request). – Do you have any other feedback on the support service received?
- 9/10 – How good were we at understanding your problem?
- 9/10 – How well did we keep you informed of the status of your call?
- 3/10 – How satisfied were you with the overall support service provided?
Gary Williamson – 12 Jun 14
Gary,
Following our conversations I appreciate your frustration in having to contact us a few times regarding related issues and apologise for this.
When applying the aforementioned fix the user settings were accidentally reset, in turn switching off the permissions to view the module. As before, whilst the issue was rectified quickly and easily I understand the inconvenience.
We normally ensure all modules are tested following the application of a fix and unfortunately this did not happen on this occasion. I will ensure this does not happen again.
Thanks,
Stephen
Stephen Murray –